No homeowner wants to see a crawling critter lurking around the sanctuary of their home. Pests can disrupt your ability to enjoy your well-curated space and even cause significant damage to its structure. It’s imperative to deal with them quickly and thoroughly.
There isn’t time for mistakes when it comes to pest control, and the provider you choose can be the difference between your pest problem being a minor inconvenience or a full-fledged infestation. Our Terminix review details real customer experiences, treatments offered, pros, cons, the company’s reservicing policy, and why we consider it one of the best pest control companies.
Upsides and Downsides of Terminix
Here are a few of our key highlights about Terminix’s services.
| Upsides | Downsides |
|---|---|
| Offers preventive services for attic insulation and crawl spaces beyond pest control | Á la carte treatments can be more expensive than recurring ones |
| Provides a Nix Pests Guarantee that promises to return for re-servicing if needed until the covered pest is 100% gone | General plan addresses different pests seasonally, so you may need additional services for a particular type of pest |
| Offers a live-chat feature as well as a 24/7 customer service line for late-night emergencies | – |
Terminix Pest Control Services
Terminix offers a robust range of pest control services and combats a wide variety of common pests, including small spiders, raccoons, and other wildlife. However, homeowners should note that the Terminix services may vary by region and season.
- Attic insulation: Terminix offers a service to fill in gaps in your attic’s insulation, preventing pests from making their home upstairs and increasing your home’s energy efficiency.
- Bedbugs: Terminix offers free inspections for bedbug infestations. Based on the initial visit, the technician will recommend a personalized approach based on the extent of the infestation, install monitoring devices to catch new arrivals, and conduct a follow-up appointment.
- Centipedes and millipedes: Terminix tackles centipedes and millipedes during quarterly treatments as part of its general pest control plan.
- Cockroaches: Terminix’s quarterly general plan treatments address and prevent roaches.
- Crawl spaces: Terminix provides services to fortify crawl spaces against unwanted moisture and pests, keeping your home safe from both threats. Options include pest control, foundation ventilation, vapor barriers for moisture-proofing, a protective barrier against moisture, and floor supports.
- Crickets: Like many other common pests, crickets are covered in the baseline Terminix Pest Control Plan.
- Earwigs: Terminix provides routine treatment and prevention against earwigs quarterly with its general Terminix Pest Control Plan.
- House ants: Terminix provides treatments quarterly for house ants through its Pest Control Plan, which excludes a few aggressive or invasive species.
- Mice: To prevent and combat mice, Terminix provides an initial inspection and, based on the findings, creates a customized treatment plan. Once the treatment has occurred, annual inspections ensure that the pest hasn’t returned.
- Mosquitoes: Terminix offers natural, á la carte, and ongoing traditional mosquito treatment services. These operate during the warmer season in your region and service your property monthly with both liquid and granular treatments.
- Moths: Moths are covered within the provider’s general Pest Control Plan and offered as a one-off treatment for a specific infestation.
- Rats: Terminix’s rat control is part of its rodent control package service, which will identify any intruders and create a personalized plan. Once completed, Terminix will follow up annually as long as you hold your plan to inspect for any signs of reentry.
- Scorpions: Scorpions are yet another common nuisance covered in the general plan from Terminix.
- Silverfish: These commonplace pests are also covered in Terminix’s general plan.
- Spiders: With a few venomous exceptions, spider prevention and treatments are rolled into the Pest Control Plan from Terminix.
- Termites: Terminix offers Basic, Advanced, and Premium termite plans to combat these destructive bugs. All three termite control plans come with an annual termite inspection, OnGuard Termite Protection System treatments, and the Nix Guarantee for reservicing if there is future termite activity. The Advanced and Premium plans increase their guarantees to include repairing future termite damage in qualifying homes. The Premium Termite Plan also provides ongoing pest control beyond your termite infestation.
- Ticks: Terminix offers one-time tick treatments and monthly servicing during tick season. The products used include both liquid and granular treatment methods.
- Wasps: Many local branches of Terminix will treat for wasps, remove nests, and do the same for hornets and yellowjackets if they are present.
- Wildlife control: Like many other services, a Terminix wildlife control service will identify where wildlife is entering your property and the type of creature, if needed. From there, the provider will create a personalized plan, close entry points, and perform annual inspections for as long as you maintain your plan.
Terminix does not treat a few common types of pests under its general plan, notably excluding brown recluse spiders, black widows, fleas, carpenter ants, fire ants, pharaoh ants, and tawny crazy ants.
Terminix Reservice Guarantee
A reservice guarantee is a promise to come to your home between pest control treatments if the covered pest is not eliminated. For instance, if you see a resurgence of insects in your home between quarterly cockroach treatment services, the provider would follow up and reapply treatment. Note that this satisfaction guarantee only applies to pests covered under your plan.
Terminix does offer a reservice guarantee if your plan’s covered pests reemerge. When secret-shopping Terminix’s services, we were told by a customer service representative that technicians would continue to return until the customer is 100% satisfied. Terminix does not offer this reservice guarantee after you end your plan with the provider.
Terminix Pricing
We secret-shopped for a Terminix pest management plan for a four-bedroom, 4,000-square-foot townhouse in New York City. We were quoted $99 for the initial service for a general pest control plan and then $159 every three months for quarterly service. Terminix also offers the option to pay for your treatment plan monthly.
For most á la carte services, Terminix will need to complete a free inspection before giving a quote. These one-off services are also available to customers with a general plan for an additional cost. Since Terminix serves customers through local branches, pricing may vary by your location and home size.
Terminix Reviews
We read more than 100 recent Google Reviews from Terminix customers across the nation and found that over 80% were satisfied with their service. Commonly seen complaints from the few negative reviews revolved primarily around scheduling difficulties or no-shows from exterminators.
On the other hand, many positive reviews praised Terminix technicians‘ professional and polite demeanor. Here’s what Terminix customer reviews said:
“Have used Terminix for 32 years to protect our property. They have always taken good care of us! And their service techs are always courteous, friendly, and knowledgeable. I highly recommend them.” —Jim M. via Google Reviews
“Easily able to schedule an extra service to take care of a wasp nest that I noticed hidden in a window frame. My technician did an outstanding job of taking care of the nest that I knew of in addition to locating two others and taking those down as well. Extremely satisfied!” —John M. via Google Reviews
“They came and did the initial outside inspection but have tried to get them to come back for inside. Have set up three appointments and no show without a call. Not good customer service.” —Ernie C. via Google Reviews
“My girlfriend had them come out for mosquito control while I was home, and I spoke to the guy doing the job. He stated what he was about to do and also that if there were still any mosquito problems to call and they would come back out free of charge. When my girlfriend scheduled that appointment to come back out, they suddenly cancel[ed] it the day before.” —Tony M. via Google Reviews
How Terminix Compares to the Competition
Compare Terminix against other pest control providers:
Our Recommendation
Terminix emerged as one of the best pest control options, thanks to its 24/7 availability, reservicing guarantee, wide range of treatments, and customer satisfaction.
If you’d prefer a provider with more than 120 years of experience and a swift money-back guarantee, we also like Orkin for its reliable service. Finally, Hawx is a newer provider in the pest control industry with more limited state availability and a generally solid reputation for its customer service.
Terminix FAQ
How We Chose the Top Pest Control Companies
Our pest control research process starts with combining takeaways from a deep analysis of more than 1,000 customer reviews on third-party websites, such as Yelp, Google Reviews, Best Company, and the Better Business Bureau (BBB), and listening to more than 100 customer service call recordings from large pest control brands.
From there, we compile a list of important factors that commonly come up in that customer feedback, build out a scoring tool based on those factors, and analyze each company to find how they stack up against each other. For instance, companies that offer more guarantees for their service earned more points than others, and pest control plans with a larger range of covered pests earned more points than ones with fewer.
After analyzing dozens of residential and commercial pest control businesses through this process, we were able to determine the best pest control companies on the market that offer services in a wide range of states across the country to help our readers find the best professional near them.