Liberty Home Guard (LHG) is a relative newcomer to the home warranty industry compared to providers that have been around for decades. Still, it stands out for its highly customizable suite of optional coverage add-ons, live-chat customer service feature, and glowing reputation in the industry. As a result, we recommend LHG to any homeowners who seek coverage for uncommonly covered items, such as window washing, gutter cleaning, pest control, and more.
After reviewing dozens of providers across the country, we determined that Liberty Home Guard is one of the best home warranty companies available. In this review, we’ll dive into LHG’s plan offerings, costs, availability, and what real-life customers have to say about their experiences.
Fast Facts About Liberty Home Guard
- Founded: 2019
- State Availability: 48 (all but Washington and Wisconsin)
- Service Fee: $65–$125
- Number of Plans: Three
- Get a Quick Quote: Visit LHG site
Upsides and Downsides of Liberty Home Guard
Here’s a look at a few pros and cons of getting home warranty coverage from LHG.
| Upsides | Downsides |
|---|---|
| More than 35 add-on options, including coverage for pro-series appliances | Lack of transparency about the service call fee during the quotes process |
| Live-chat feature built into the website makes it easy to contact a representative with questions or concerns 24/7 | Relatively low coverage cap of $1,600 per item (other providers offer up to $3,000) |
| All approved repairs and replacements can be reserviced within 60 days at no additional charge. | No workmanship guarantee when you choose your own contractor |
Liberty Home Guard Coverage Options
Liberty Home Guard offers three plan options. Appliance Guard covers many of your kitchen and laundry appliances, while Systems Guard covers your built-in systems, such as your air conditioning. Total Home Guard offers comprehensive coverage for all covered items in the two basic plans.
While other providers offer 30-day workmanship guarantees, LHG’s 60-day workmanship guarantee is double that length. If a covered appliance or built-in system breaks within two months of service by an LHG technician, the company will send another technician at no additional charge.
Appliance Guard
The Appliance Guard plan covers your home’s appliances, including your clothes washer, clothes dryer, refrigerator with ice maker and display, built-in microwave oven, dishwasher, garbage disposal, range/oven/cooktop, ceiling and exhaust fans, and garage door openers.
Systems Guard
The Systems Guard plan covers your home’s built-in systems, including your air conditioning, heating, ductwork, plumbing, electrical, and water heaters.
Total Home Guard
The Total Home Guard plan covers all the home systems and appliances in the two earlier plans for a total of 15 covered items.
Optional Add-ons
In addition to the three plan options, Liberty Home Guard offers an extensive list of optional add-ons:
- Pool and spa
- Additional spa
- Lawn sprinkler system
- Saltwater pool
- Wine cooler/fridge
- Generator
- Limited roof leak
- Re-key services (makes old keys obsolete without changing the lock)
- Gutter cleaning
- Pest control
- Carpet cleaning
- Window washing/cleaning
- Electronics protection
- Central vacuum
- Stand-alone freezer
- Water softener
- Swamp cooler
- Second refrigerator
- Trash compactor
- In-fridge ice maker
- Freestanding ice maker
- Water dispenser water line
- Instant hot water dispenser
- Reverse osmosis water filter system
- Lighting fixtures
- Plumbing fixtures
- Sump pump
- Well pump
- Septic system pumping
- Ejector pump
- Grinder pump
- Pro-series refrigerator coverage
- Pro-series range/oven/cooktop coverage
- Pro-series dishwasher coverage
- Pro-series microwave
- Pro-series washing machines
- Pro-series clothes dryer
Liberty Home Guard Pricing
Liberty Home Guard’s plan pricing ranges from roughly $70 to $80 per month, depending on your selection. You can expect to pay a service call fee between $65 and $125 each time you file a claim. Unlike other providers in the industry, LHG’s service call fees aren’t variable to allow you to adjust your monthly fee. Instead, the company assigns you a service call fee within this range based on your plan selection, add-ons, and your location.
All pricing information used in this article is based on a single-family home in Raleigh, North Carolina.
Liberty Home Guard Reviews
When ranking and analyzing providers across the industry, we listened to dozens of customer service calls and read more than 1,000 reviews for LHG to see what customers saw as pain points and advantages of home warranty plans.
Through this research, we noted that Liberty Home Guard customers were most impressed with the provider’s user-friendly claims process and with the knowledge representatives were willing to share without pressuring a sale. Here are a few customer reviews:
[The] user-friendly app [made it] very easy to place a claim. Fast response claims. Saved a ton also. —Misty Farley via Google Reviews
Finally got my garage door repaired. I appreciate the help that Aaron gave me. He was courteous, proactive, and responsive. My overall experience was less than satisfactory, however in the end they upheld their responsibilities and corrected the mistake. I still do not think this process should have taken [seven] weeks to get a resolution. I’m thankful this was not an emergency repair. —Niki Prieto via Google Reviews
If you have a plan, don’t expect any emergency services… they just dispatch your claim to companies and whoever picks up the job picks it up and you deal with scheduling them. If you have an emergency and it’s not a 24/7 company that picks up your job, oh well. The plans also only cover parts and not labor so keep that in mind. —Lauren Piscitelli via Google Reviews
Norman was easy to speak with and very helpful. Definitely not “salesy.” —Rich B via Google Reviews
Note: When we reached out to the provider about these customer reviews, we did not receive a comment.
How Liberty Home Guard Compares to the Competition
Here’s how Liberty Home Guard compares to its competitors in the industry.
Our Recommendation
Liberty Home Guard is an excellent choice for any homeowner looking for a home warranty provider that covers more than the run-of-the-mill built-in systems and appliances. Though it’s easy to find a provider to protect your home’s HVAC and kitchen equipment, not all home warranty companies offer coverage for pro-series appliances, lighting fixtures, wine coolers, or other similar items in your home.
With LHG, you can choose from the standard base packages for your typical built-in systems and appliances, plus select up to 37 optional add-ons to customize your coverage for your home’s specific needs.
To request a personalized quote from Liberty Home Guard, use this simple online tool.
Nonetheless, we encourage homeowners to request quotes from at least three different home warranty providers to compare coverage options.
Liberty Home Guard FAQ
How We Chose the Top Home Warranty Providers
Our team reviewed and researched dozens of home warranty providers, thoroughly analyzed sample agreements, and identified customer pain points based on customer-review analysis and interviews with industry experts.
During this process, we determined that the most critical aspects of a home warranty company include available service plans and add-ons, depth of coverage, plan cost, industry reputation, customer support infrastructure, and additional features. We also focused on the ability to choose your own contractor, upgrade your coverage package, transfer your plan to another owner, and cover roof leaks, high-end appliance brands, ceiling and exhaust fans, and faucets and fixtures.
Our research supported that plan coverage should carry the most weight, with customer support as the second-most important factor. Industry reputation, plan availability, and additional features were rated equally. Therefore, we determined that price range, while worth considering, should not be the primary basis for choosing a home warranty provider for your home’s needs.