AD PRO

Frequently Asked Questions

Becoming a Subscriber

How do I become an AD PRO member?

Please visit our subscription page to find the best option for your needs.

What does my AD PRO membership include?

As a member, you’ll enjoy unlimited access to the full AD Archive, in-person and virtual events, daily news and features on the design industry, access to the AD PRO events calendar and editor-developed online courses, and a complimentary listing on the AD PRO job board.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and Amazon Pay.

How can I receive a receipt or confirmation of my subscription, account details, or cancellation?

After subscribing, you can expect to receive a confirmation email within 24 hours. For all other requests, please email adprosupport@archdigest.com or call 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers).

When will I be charged?

Credit cards are charged as soon as your order is received. It may take up to three days for the charge to appear on your credit card statement. Before the start of each renewal, you will be emailed a reminder notice summarizing the details of your subscription and the rate that you will be charged.

Why do I need to provide a mailing address for a digital subscription?

In the event your mail address becomes defunct, we will send notifications about your subscription to your postal address instead.

Can I subscribe to AD PRO if I live outside the United States?

Yes. You can subscribe to AD PRO from most countries. Just note that payment will be taken in US Dollars. For further assistance, email adprosupport@archdigest.com.

What happens if I already have an Architectural Digest digital account?

To continue to access benefits you will need to add a paid subscription to your existing account and log in with the same credentials. Please visit our subscription page to decide which option is right for you. 

What happens if I don’t have an Architectural Digest digital account?

When you purchase a subscription, you will be prompted to create a digital account. You will also be prompted to create a paid account after viewing two AD PRO articles in a calendar month.

Can I pause my AD PRO membership?

You can't pause your subscription at this time. 

Can I purchase group AD PRO membership that multiple people can use?

This is not an option right now, but we do offer a discount on groups of 5 or more. For more information, please contact ADProMemberships@archdigest.com. 

Managing Your AD PRO Membership

I forgot my password. How can I recover it?

Visit adpro.architecturaldigest.com, select Sign In at the top-right corner of your screen, then Forgot password?. If there is an AD PRO account associated with your email address, we will send you instructions for resetting your password.

How do I make changes to my email address or password?

Please visit My Account to manage your AD PRO account information, including your email address and password.

How do I unsubscribe from AD PRO?

You can cancel your membership via Customer Care.

How can I receive confirmation of my cancellation?

Our staff would be happy to send you a confirmation. Please email adprosupport@archdigest.com or call 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers).

How do I check on when my subscription expires?

You can view the expiration date of your subscription (including gift subscriptions) via Customer Care.

Additional AD PRO Offerings

How do I access the AD PRO Jobs Board?

The AD PRO Job Board is available for all to browse at jobs.architecturaldigest.com.

How do I receive my AD PRO member discount for the Jobs Board? 

Email ADProMemberships@archdigest.com to receive your member rate/discount code for job posts.

How do I sign up for email newsletters?

Visit architecturaldigest.com/newsletter/subscribe to sign up for any of our newsletters, including AD PRO, AD Daily and Clever newsletters.

I signed up for your newsletters. Why am I not receiving them regularly?

Please check your spam folder. If the problem persists, please call us at 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers) or email adprosupport@archdigest.com.

How do I unsubscribe from a newsletter or marketing email?

To unsubscribe from a newsletter, select Unsubscribe at the bottom of the email, or sign in to My Account from the top-right corner. You can manage your newsletter subscriptions at the bottom of your profile.

For all marketing emails, select Unsubscribe at the bottom of the email.

How can I find AD PRO on social media?

Instagram: @archdigest and @archdigestpro

LinkedIn: Architectural Digest on LinkedIn

Twitter: Architectural Digest on Twitter

How can I contact editors?

To provide feedback on a story, email adpro@archdigest.com.

What is the AD Archive?

The AD Archive stores digital replicas of every print issue of AD currently available published since 1920. Subscribers can explore the archive at archive.architecturaldigest.com.

How do I search the AD Archive?

Select the magnifying glass from the top-right menu, and then choose whether to search the issue you’re currently viewing or the entire archive. The search uses Optical Character Recognition to scan every word in the issue or archive, including advertisements.

Can I print articles from the AD Archive?

Yes. Select the Print icon in the top-right toolbar, then choose which pages you’d like to print. A printer icon will appear over each page you’ve selected to be printed. Once you’ve finished selecting pages, select the paper size and then click the blue Print button at the top of the page.

Where can I find back issues of the magazine?

Subscribers can access every issue currently available, dating back to 1920, at archive.architecturaldigest.com. The archive stores digital replicas of every print edition that is currently available. Please note that our Archive is a work in progress, and certain issues may not be available.

Technical Troubleshooting

I’m signed in, but am still seeing the paywall. What should I do?

If you continue to hit the paywall after signing in, there are two likely reasons: Your subscription may have expired, or your account may not be linked to your subscription.

To link your subscription, we recommend signing in to Customer Care to confirm that your account number and mailing address are listed correctly.

For further assistance, please contact our Customer Care team at 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers), or email adprosupport@archdigest.com.

Why doesn’t adpro.architecturaldigest.com keep me signed in?

When you sign in on adpro.architecturaldigest.com, be sure to check the box that reads “Keep me signed in.” As long as you have cookies enabled, the website will remember your account on that browser.

Please keep in mind that social media platforms, including Facebook, Twitter, Instagram, and Google’s Accelerated Mobile Pages use their own browsers with sign-in requirements that are beyond AD PRO’s control. (For example, if you browse Twitter on your phone, and click on a AD PRO link, the article will open in Twitter’s in-app browser.) Each of these browsers has varying abilities to remember sign-in information (or “cookies”), which may result in your having to sign in again.

Similarly, if you click on a AD PRO link through an email or newsletter, and the article opens in a new browser window, you may need to sign in again. Once you have done so, you won’t have to sign in again in that window.

I am trying to subscribe, but the system says I already have an account. How do I fix this?

You may have a duplicate account, in which case our staff would be happy to assist you. Please email adprosupport@archdigest.com, or call 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers).

I tried to create an account but am seeing an error message that says my subscription is already associated with one. What can I do?

If your subscription is already associated with an account, please sign in to that account. If you have trouble recalling which email address is associated with your subscription, please contact us at 1-855-673-1729 (U.S. customers) or 1-332-239-5611 (international customers), or email adprosupport@archdigest.com.